IT Consulting & Managed Services
Consulting to plan the right solution, project management to implement it, and managed services to keep it running, with the processes and reporting that make support predictable.
Advice, project delivery and day-to-day operational support across the technology lifecycle.
Permitdeny consults on high-end technology implementations, whether introducing new technology or upgrading existing facilities and integrating them with what is already in place. Consulting begins with the business requirement, not a product list.
After implementation, managed services provide day-to-day support: maintenance contracts, monitoring, production operations and on-site resources, delivered against agreed service levels.
What's included
Capabilities are combined to match the scope of each project, from a single upgrade to a complete environment.
Consulting & analysis
Shape the requirement before committing to a solution.
- System analysis
- Business process re-engineering
- Customized workflow design
- Data centre, firewall and security readiness
- Training and consultancy services
Projects & integration
Deliver change in a controlled way.
- Project management and project support
- Systems integration
- Change and request implementation
- Annual maintenance (AMC), renewals and projects
Managed operations
Keep environments healthy every day.
- Desktop maintenance and support
- Server maintenance and support
- Network monitoring and management support
- Data centre operations and service delivery
- Production operations and standby support
- Resource augmentation
When to talk to us
Situations where this service is a good starting point:
- A technology investment needs independent planning before procurement.
- In-house IT needs additional skilled people for a project or an extended period.
- Systems need predictable maintenance with agreed service levels and reporting.
- Several vendors and systems must be integrated and managed as one.
How the work is delivered
Each engagement follows a clear sequence, with scope, service levels and deliverables agreed before work begins.
Define the service
Agree scope of work, SLAs and deliverables.
Mobilize
Place and induct resources for your environment.
Operate
Run processes with an on-call model and regular reporting.
Improve
Review performance with you and implement improvements.
Technology partners
Vendors Permitdeny works with as technology partners in the solution areas behind this service.
Networking, security & IT infrastructure
Data centre, cloud & enterprise solutions
Connected services
Discuss your requirement for IT Consulting & Managed Services.
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